Abacus makes steady inroads with service related to travel agent last mile availability

Travel facilitator Abacus International has witnessed a favourable response for its subscriber last mile monitoring system (SLMS) introduced in July this year. (11/2/2007)The company says the system has managed to expand to more than a thousand travel agency locations in nine markets. The Subscriber Last Mile System detects problems in local telecommunications networks, which connect Abacus and the travel agencies subscribing to its Global Distribution System (GDS) for airline, hotel and other travel bookings. The system allows Abacus to work with local network providers to identify and rectify local network problems, thus reducing service interruption and improving service quality to Abacus-connected travel agents. The SLMS which provides information on overall travel agent last mile availability, response time and the number of network errors, was initially launched in Pakistan, Vietnam, Philippines and Cambodia in July, and has since been extended to five other markets ?Sri Lanka, India, Hong Kong, China and Taiwan. Abacus will deploy the SLMS in Thailand and Korea by the end of the year. On SLMS customisation for the Hong Kong market, Angela Liew, General Manager, Abacus Distribution Systems (Hong Kong) Ltd. said, "The Hong Kong market is very competitive. To meet the demanding service level here, Abacus customised the SLMS to perform more frequent checks, enabling identification and resolution of glitches in shorter time. This has greatly improved our service to our customers." Abacus will continue to improve the SLMS through customisation to meet specific market needs , such as customising the user language to Chinese and Korean. Performance management reporting will also be implemented in the system to manage and improve overall system availability.

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